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HOME => CLIENTS' CHARTER

CLIENTS' CHARTER
(Effective from 1 January 2012)

To report all valuation cases as follows:
Purpose of Valuation
Duration To Settle The Case From Date Of Receipt (Working Days)
a) Stamp Duty

   i) Standard Properties (Efective from 1 March 2012)
  • Residential terrace houses but do not include
    • Corner units
    • Units with extensions
    • Incomplete units
  • Stratified residential units i.e. flats, apartments and condominiums
      Note :
  • The request for valuation must be made through Stamp Assessment and Payment System (STAMPS).
  • The PDS 15 form must be fully completed (identification of the property, whether it is a standard property or a non-standard property is via the information contained in the PDS 15 form).
   ii) Non-Standard Properties



1















5
b) Government Housing Loan
8
c) Real Property Gains Tax
8
d) Rental / Lease
10
e) Change in Category of Land Use
10
f) Land Alienation
10
g) Estates Duty
15
h) Privatisation & Corporatisation
20
j) Land Acquisition
30
i) Purchase / Sale
20

Payment Of Bills
All bills to be paid within 14 days from the date it is received with completed supporting documents or in accordance to the terms and conditions as stipulated in agreement or contract, whichever is relevant.

Clients' Charter Performance Report 2016
2017

SERVICE RECOVERY SYSTEM
In the event that the JPPH's Clients' Charter is not complied with, the service recovery is as follows :-
a) Reactive Recovery
 
Heads of Branch Offices will be responsible to ensure that such cases are completed within 5 working days from the date of receipt of a complaint.
b) Proactive Recovery
 
  • Clients will be informed should there be problems in processing cases due to unavailable or insufficient data.
  • Clients will also be informed of the date the valuation will be completed.
  Copyright Reserved © 2011 :: Jabatan Penilaian Dan Perkhidmatan Harta (JPPH) Level 9, Perbendaharaan 2
No. 7, Persiaran Perdana
Precint 2, 62592 Putrajaya
MALAYSIA
Telephone : 603 - 8886 9000
Fax : 603 - 8886 9004
Email : webmaster@jpph.gov.my
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  DISCLAIMER : The Malaysian government and the Valuation and Property Services Department shall not be responsible for any form of loss incurred whilst using any information retrieved from this web site.

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