JPPH : Jabatan Penilaian dan Perkhidmatan Harta

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Last Updated :
07/09/2010

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CLIENTS' CHARTER AND PERFORMANCE

(Effective from 1 January 2010)

To report all valuation cases as follows:
Type of Case	Duration To Settle The Case From Date Of Receipt
a) Stamp Duty i) Standard Properties Residential terrace houses but do not include - Corner units - Units with extensions - Incomplete units Stratified residential units i.e. flats, apartments and condominiums Note: - The request for valuation must be made through Sistem Taksiran Pindah Milik Hartanah (STPH)/ Stamp Assessment and Payment System (STAMPS). - The PDS 15 form must be fully completed (identification of the property, whether it is a standard property or a non-standard property is via the information contained in the PDS 15 form). ii) Non-Standard Properties	1 day (effective 1 Mac 2010) 8 days
b) Housing Loan	10 days
c) Real Property Gains Tax	14 days
d) Rental And Lease	14 days
e) Conversion of Land Use	14 days
f) Land Alienation	14 days
g) Small Estates	21 days
h) Privatisation and Corporatisation	28 days
i) Purchase and Sale	28 days
j) Land Acquisition	42 days

Payment Of Bills

All bills to be paid within 14 days from the date it is received with completed supporting documents or in accordance to the terms and conditions as stipulated in agreement or contract, whichever is relevant.

Clients Charter Performance Report

2009

2010

SERVICE RECOVERY SYSTEM

In the event that the JPPH's Clients' Charter is not complied with, the service recovery is as follows :-

a)	Reactive Recovery
	Heads of Branch Offices will be responsible to ensure that such cases are completed within 5 days from the date of receipt of a complaint.

b)	Proactive Recovery
	(i)	Clients will be informed should there be problems in processing cases due to unavailable or insufficient data.
	(ii)	Clients will also be informed of the date the valuation will be completed.

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