Clients' Charter

Home Department Profile Clients’ Charter

(Effective from 1st January 2012)

To report all valuation cases as follows:

Purpose of Valuation Duration To Settle The Case From Date Of Receipt (Working Days)

a) Stamp Duty

  1. Standard Properties (effective from 1st January 2018) The standard case for the purpose of Stamp Duty valuation covers the following types of property:
    1. Residential terrace houses except:
      • Corner units
      • Units with extensions
      • Incomplete units
    2. Stratified units such as flats, apartments and condominiums.
    3. Commercial properties:
      • Shophouses/ shopoffices
      • Serviced apartments
      • Locked-up shops
      • Shop Office Home Office (SOHO)/Shop Office Flexible Office (SOFO)/Shop Office Virtual Office (SOVO)
    4. Industrial properties:
      • Terrace
      • Detached
      • Semi-detached
      • Flatted factories


  • The property must be located within a housing scheme, designated commercial or industrial areas with standard land and floor areas as developer’s original plan. The building must be of permanent structure with no additional works or alteration.
  • Application for valuation must be made via the Stamp Assessment and Payment System (STAMPS).
  • Form PDS 15 must be fully completed. (indentification of the property, whether it is a standard property or a non-standard property is via the information contained in the form)



     2. Non-standard Properties 5
b) Government Housing Loan 8
c) Real Property Gains Tax 8
d) Rental 10
e) Change in Category of Land Use 10
f) Alienation of Land 10
g) Estate Duty (effective from February 2018)  8
h) Privatisation & Corporatisation 20
i) Land Acquisition 30
j) Purchase & Sale   20

Payment of Bills All bills to be paid within 14 days from the date it is received with completed supporting documents or in accordance to the terms and conditions as stipulated in agreement or contract, whichever is relevant.
Clients’ Charter Performance Report 2023 2024


In the event that the JPPH’s Clients’ Charter is not complied with, the service recovery is as follows :-

a) Reactive Recovery
  Heads of Branch Offices will be responsible to ensure that such cases are completed within 5 working days from the date of receipt of a complaint.
b) Pro active Recovery
  • Clients will be informed should there be problems in processing cases due to unavailable or insufficient data.
  • Clients will also be informed of the date the valuation will be completed.
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